Service Delivery Specialist (h/f/x)

Context

The King Baudouin Foundation supports over 1,500 projects and funds across a wide range of thematic programs. As we continue to grow and expand our digital capabilities, we are strengthening our internal IT support to ensure a seamless and secure experience for all employees.

Are you our future Service Delivery Specialist (h/f/x) who will help us deliver reliable, responsive, and user-friendly IT support across the Foundation?

Your role

As our IT Service Desk Specialist, you will be the first point of contact for all IT-related questions and issues within the foundation. You will support colleagues across departments with their hardware, software, and licensing needs, ensuring a smooth and efficient digital experience. You will also collaborate closely with our external IT service providers to ensure high-quality service delivery and continuous improvement.

Key responsibilities

• You serve as the primary contact for internal IT support, managing incidents, service requests, and troubleshooting.
• You provide hands-on support for hardware (laptops, printers, mobile devices) and software (Microsoft 365, collaboration tools, business applications).
• You maintain and manage user accounts, licenses, and access rights in coordination with our service providers.
• You monitor and follow up on open tickets with NRB and other vendors, ensuring timely resolution and clear communication.
• You document recurring issues and contribute to the development of internal knowledge bases and user guides.
• You support onboarding and offboarding processes from an IT perspective.
• You participate in IT projects and contribute to the continuous improvement of our digital services.

Your profile

• You have a degree in IT or equivalent experience.
• You have at least 3-5 years of experience in a similar IT support or service desk role.
• You are customer-oriented, proactive, and enjoy helping others solve problems.
• You are familiar with Microsoft 365, Windows environments, and basic network troubleshooting.
• You are organized, communicative, and able to manage multiple tasks simultaneously.
• You are fluent in English and French or Dutch (trilingual is a plus).

We offer

• A full-time contract for an indefinite period 
• An exciting and varied job with a lot of autonomy and many contacts 
• Possibility for advancement based on your talents and development desires 
• Opportunity for training, including language courses 
• Flexible schedule and possibility of teleworking 
• An attractive salary accompanied by extralegal benefits (meal vouchers, group and hospitalization insurance, teleworking allowance, laptop, and mobile phone, public transport subscription, bike allowance, ergonomic equipment, etc). 
• A workplace in the heart of Brussels, easily accessible by public transport 

Send your application with your CV and cover letter before July 31.

We are all different, and we want that to be reflected within our teams. We firmly believe that these differences allow us to better meet the needs of society. 

If you have a disability, please do not hesitate to inform us. We will ensure that you can participate in the selection process under the best possible conditions. 

About the King Baudouin Foundation

The King Baudouin Foundation’s mission is to contribute to a better society in Belgium, in Europe, and around the world. 

In Belgium and Europe, it is a driver of change and innovation in the service of the public interest and social cohesion. It seeks to maximize its impact by strengthening the capacities of organizations and individuals. It encourages effective philanthropy from individuals and businesses. 

Its core values are integrity and transparency, pluralism and independence, respect for diversity, and the promotion of solidarity.